Shipping policy

Last updated: October 13, 2026

This policy applies to orders placed at ebbrest.com. The store is operated by Global Reach Retailers LLC.

1. Where we ship

We ship to addresses in the United States only. We do not ship to other countries yet.

2. Processing and delivery time

Orders are processed within 1 to 3 business days. Delivery takes 10 to 20 business days from the day you order. These are estimates, not guaranteed dates.

You get an email when your order is confirmed and another one when it ships.

3. Shipping cost

Any order that includes an Ebbrest mattress pad ships free. This applies to every version of the pad, for one side of the bed or both. An order without an Ebbrest mattress pad ships for a flat $10. The shipping cost is shown at checkout before you pay.

4. Taxes and order total

Your order total is shown at checkout before you pay. Sales tax, where it applies, is shown at checkout.

5. Delivery and tracking

Orders are delivered by a tracked courier. To see where your order is, open the "View your order" link in your confirmation email or go to the Track Order page. Tracking can stay unchanged for a few days while a parcel is in transit. Add-ons may arrive in a separate parcel with its own tracking number.

6. Delays

If your tracking has not changed for 5 business days, or you have no shipping email 5 business days after ordering, write to hello@ebbrest.com with your order number. You can also write to us if your order is taking longer than the estimate in section 2.

7. Lost or damaged parcels

If a parcel has not arrived 30 days after it shipped, we treat it as lost. We then refund the order or send it again, at our choice.

If your order arrives damaged, write to hello@ebbrest.com within 7 days of delivery with your order number and photos or a short video. What happens next is in section 5 of the Returns and refunds policy.

8. Wrong or incomplete address

Check your address before you pay. If you need to change it, write to hello@ebbrest.com as soon as you can. We can change the address only before the order ships. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange what happens next.