Order status

Track your order

See where your parcel is, using your order number and email or the tracking number from your shipping email.

Use the link in your email

Your order confirmation email has a "View your order" button. It opens your order status page. We email you again when the parcel ships.

Can't find the email? Search your inbox and spam folder for "Ebbrest".

Or look it up

Sign in with the email you used at checkout. Shopify sends a one-time code to that address, then shows your orders and their status.

Check order status

What each status means

  1. Confirmed

    We have your order and your payment went through. Nothing has shipped yet.

    Orders ship within 1 to 3 business days.

  2. On its way

    The parcel has been handed to the courier.

    Delivery takes 10 to 20 business days from the day you order. This is an estimate. Tracking can stay unchanged for a few days in transit.

  3. Out for delivery

    The courier has the parcel and plans to deliver it that day.

  4. Delivered

    The courier marked the parcel as delivered. If you do not have it, check with neighbors and your building's mail room, then write to us.

Add-ons may arrive in a separate parcel with its own tracking number.

When to write to us

  • No shipping email 5 business days after you ordered.
  • Tracking has not changed for 5 business days.
  • The status says delivered and the parcel is not there.
  • The parcel arrived damaged or something is missing. A photo helps.
  • You need to change the address. Write as soon as you can, before the order ships.

Write to us

We reply within 1 business day, Monday to Friday.